Terms and Conditions

1. Business Identity

ACE 313 Wellness, LLC, USA operates the Dr. Farrukh Shah website and brand and is the merchant responsible for purchases made through this website.

• References to “we,” “us,” or “our” mean ACE 313 Wellness, LLC, doing business through the Dr. Farrukh Shah brand.
• Our current customer-service email, telephone number, location, and support hours are displayed in the website footer.

2. Faith-Based Disclaimer

All spiritual treatments, remedies, gemstones, and related products are based on faith, belief, and spiritual practices.

• These services and products are spiritual in nature and no medical, psychological, or guaranteed outcome is implied.
• Products are provided for spiritual or personal belief purposes only and are not intended to diagnose, treat, cure, or prevent any medical condition.

3. Services and Fulfilment

We offer online personalized spiritual consultations and treatments and sell physical remedies, gemstones, and related products as described on their respective pages.

• A consultation begins after payment is confirmed and all requested information and images have been submitted. The personalized response or guidance is delivered through the customer account after practitioner review.
• The scope, contents, price, and any available delivery estimate shown on the relevant product or service page form part of the order.
• We may contact the customer when clarification, additional information, or a delivery update is required.

4. Payments, Currency, and Security

Prices and charges are stated in United States dollars (USD) unless checkout clearly displays another currency.

• Online card payments are processed securely through Stripe-hosted Checkout. We do not receive or store your full payment-card number.
• The total shown before payment includes the selected products or services and any applicable delivery charges. The customer is responsible for any bank conversion fees, customs duties, taxes, or import charges not included at checkout.
• An order is accepted only after payment is successfully authorized. Failed, cancelled, or incomplete payments do not create a paid order.

5. Returns and Refunds

Refund eligibility depends on the type of purchase, whether personalized work has begun, and the condition of any physical product, without limiting rights that cannot legally be waived.

• Duplicate, erroneous, or unauthorized charges should be reported promptly and will be investigated. Verified duplicate or processing-error charges will be refunded.
• Personalized consultations, treatments, remedies, gemstones, or other items prepared, assigned, altered, or sourced for a specific client are not refundable once work or preparation has begun, except where required by law or where the item or service is materially defective or not provided as agreed.
• For a non-personalized physical item, contact support within 14 days after delivery. To qualify for return, it must be unused, unopened, unaltered, and in its original condition and packaging. Do not send a return until support provides instructions.
• Damaged, defective, or incorrect physical items must be reported within 7 days after delivery with the order number and clear photographs. If verified, we will offer an appropriate replacement or refund and cover reasonable return shipping where required.
• Approved refunds are initiated to the original payment method within 10 business days. Stripe and the customer’s bank or card issuer may require approximately 5–10 additional business days to display the credit.

6. Cancellation and Rescheduling

Send cancellation requests to support within 24 hours after payment and before personalized work, preparation, or dispatch begins, whichever occurs first.

• If both conditions are met, we will cancel the order and issue an eligible refund to the original payment method.
• After practitioner review, personalized preparation, sourcing, or dispatch has begun, the order generally cannot be cancelled, subject to applicable law and the refund exceptions stated above.
• If a live appointment is separately scheduled, request cancellation or rescheduling at least 24 hours before its start. Late cancellations and missed appointments are normally non-refundable unless required by law or agreed by support due to exceptional circumstances.
• We may cancel an order that cannot be fulfilled. In that event, the affected amount will be refunded to the original payment method.

7. Billing Questions and Disputes

Contact support first if a charge is unrecognized or an order, cancellation, return, or refund does not appear correct.

• Include your name, order number, charge date, amount, and a clear description of the issue. We aim to acknowledge a complete request within 5 business days and work toward a prompt resolution.
• We may request reasonable information needed to verify the purchaser, investigate the payment, and document delivery or service fulfilment.
• This process does not remove any right to contact your card issuer, Stripe, a regulator, or another authority, and does not limit any non-waivable consumer right.

8. No Guarantee of Outcome

Results may vary individually. No promise, warranty, or guarantee of specific outcomes or results is made.

9. Personal Responsibility

Clients are responsible for their own decisions, interpretations, and well-being.

• Spiritual treatments, remedies, and gemstones do not replace medical, psychological, or professional advice.

10. Privacy and Confidentiality

We collect and use customer information only for account administration, consultation and order fulfilment, payment support, communications, security, and legal compliance.

• Information may include identity and contact details, order and delivery information, date and place of birth, mother’s name, marital status, current location, symptom descriptions, and uploaded face, hand, and foot images.
• Consultation information and images are used to provide the requested service and are accessible only to authorized personnel and service providers that need them for secure hosting, storage, support, or legal compliance. We do not sell consultation information or images.
• Payment details are collected and processed by Stripe under its own privacy practices. We may also share only necessary information with couriers, hosting providers, and professional advisers or authorities when required to fulfil an order, operate securely, or comply with law.
• We retain information only as long as reasonably necessary for these purposes and applicable legal, accounting, fraud-prevention, and dispute-resolution obligations, then delete or anonymize it where appropriate.
• Customers may contact support to request access to or correction or deletion of their personal information, subject to identity verification and any legal retention requirement.

11. Delivery and Shipping

Physical orders are prepared after confirmed payment and shipped to the address supplied by the customer. Dispatch and delivery estimates are not guarantees.

• Any available dispatch or delivery estimate will be shown with the product, at checkout, in the order confirmation, or communicated by support. International delivery may take longer because of customs or local-carrier handling.
• The customer must provide a complete and accurate delivery address and is responsible for customs duties, import taxes, and local restrictions unless checkout states otherwise.
• Weather, transportation disruption, customs, holidays, government action, or other events outside our reasonable control may cause delay. We will provide available tracking or status information and assist with a courier inquiry when appropriate.
• If an order is materially delayed, lost, damaged, or returned to sender, contact support so we can investigate and offer the remedy required by these terms and applicable law.

12. Acceptance of Terms

By placing an order or booking a service, the customer confirms that they reviewed and accepted the terms presented at the time of purchase.

• If a mandatory law grants the customer stronger rights than these terms, that law controls.
• We may update these terms for future purchases. The version in effect when an order is placed applies to that order unless a change is required by law.

13. Limited Liability

To the fullest extent permitted by law, ACE 313 Wellness, LLC is not liable for indirect, incidental, special, or consequential loss arising from spiritual services or products.

• Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud, wilful misconduct, or any mandatory consumer remedy.
• Where liability may lawfully be limited, our aggregate liability relating to a purchase will not exceed the amount paid for the affected product or service.